Camrost-Felcorp Inc. is committed to maintaining the highest standards of Customer Care. Our team of experts work closely with Project Management, Construction, Sales, Property Management and Senior Management to best ensure that customers are satisfied with our product. The Customer Care team communicates frequently with purchasers from the day they purchase to the day they move in, to answer questions and assist our customers on an individual basis throughout their home buying experience. Click on the tabs below for information regarding common Customer Care topics of interest.
When you purchase your new home, your Agreement of Purchase and Sale will specify a Tentative Occupancy Date. As the building nears completion, you will be assigned a Confirmed Occupancy Date. Depending on the stage of construction during which the purchase is made, some purchasers may only ever be assigned a Confirmed Occupancy Date. Both the Tentative and Confirmed Occupancy Dates may change as construction of the building progresses and closing dates can be more accurately projected.
About 6 to 12 months prior to your Occupancy Date, a Customer Care Representative will contact you to schedule your colour selection appointment. During this appointment, you will meet at the Décor Centre with a Customer Care Representative to select the finishes within your suite, such as cabinetry colour, countertops, flooring, etc. To facilitate the decision-making process, you will be presented with a set of designer-selected packages from which to select. You may also have an opportunity during this meeting to further customize the features and finishes within your new home. The Customer Care Representative will be there to guide you through the process, answer questions and provide advice and recommendations. Unless otherwise notified, please set aside at least one hour for your appointment.
You will be contacted by our Customer Care Team to schedule your Pre-Delivery Inspection (PDI) when your new home is ready for occupancy. During the PDI, a Customer Care Representative will walk you through the inspection process, assist you in examining the interior of your home and prepare a written record of incomplete items, if any. In addition, the Representative will explain to you the operation of any mechanical and electrical components of your new home. During this time, you will also receive your Tarion Homeowner Information Package. Please note that due to the importance of the PDI, your focus should be on inspecting your suite, listening to the information provided and ensuring that the deficiencies list is complete.
There are two closing dates when you purchase a condominium – an Interim Occupancy Closing and a Final Closing. The Interim Occupancy Closing Date is the date when you first take possession or occupancy of your new home. The Final Closing Date is the date when the purchase is completed and you take title of your property. This date typically occurs approximately 4 to 6 weeks after the building is registered.